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Title: Unable to Locate My Database File on
Vista or Later
Overview:
When running FLEETMATE® on
Windows® Vista or Windows 7,
the default database path is C:\Users\Public\FLEETMATE. When running
FLEETMATE on Windows XP, the default database path is C:\Program
Files\FLEETMATE.
Releases of FLEETMATE Prior to Build #103:
If you installed FLEETMATE prior to build #103 on Windows Vista or Windows 7, as a default the
operating system would have actually stored your
database in a "VirtualStore" folder, completely different from the
normal C:\Program Files\FLEETMATE folder where you would expect it to
be stored. This is normal behavior with these operating systems.
In order to view and access this path, you will need to use Windows
Explorer to navigate to the "C:\Program Files\FLEETMATE"
folder, and then click the "Compatibility Files"
button in the upper portion of the Explorer window. You will then see the
VirtualStore folder path where your database file is stored, which will resemble
the path below:
If you find your database stored
in the VirtualStore folder, it is recommended that you move your database file
from the VirtualStore folder, to the C:\Users\Public\FLEETMATE folder to
avoid future confusion. You can also opt to move your database file to a network
folder on a server.
Please write us if
you need additional assistance and we will be glad to help you.
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